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Questions

Answers

General

  1. When is the entry deadline?
  2. NOTE: The online entry system will open October 21, 2016 and will close at 11:59 PM on November 5, 2015. Payment using PayPal may be made at the time of entry; payment by cheque must be received by The UPS Store by 6:00 PM on Thursday, November 10 or the associated entry/entries will be considered null and void. The online entry system will close at 11:59 PM on November 5, 2015. After this deadline, entries will no longer be accepted. Entry payments by cheque can be mailed, postmarked by November 8, 2015, or delivered by 6:00 PM to Brandon Festival of the Arts Inc., Office 130, 100-1300 18th Street (The UPS Store) Brandon, Manitoba, R7A 6X7. Entry numbers must be attached to the cheque. Cash will not be accepted. Entries paid by cheque must include a copy of the entry invoice/receipt.
  3. Why do I have to register on the website?
  4. You must register as a user on the website if you want to submit an entry (or entries) to the Festival. Registration provides the Festival with contact information in case we need to call you or send you an email regarding an entry. You do not have to register to browse around the website. User registration is necessary only for entry submission.
  5. How do I register on the website?
  6. On the Sign In page, in the box titled Not Registered?, click Sign Me Up! The system will display a page called Website Registration. Fill in the information, then click Register. The system will send an email message to your email account. Go to your email account, open the message, and click on the link within the message. We ask you to do this in order to confirm that a valid email address has been entered so that the Festival can contact you if needed. After you click on that link, the system will return you to the Sign In page and you can proceed with signing in to your new account. You will have to register only once. From that point on, simply sign in to the system with your username and password. NOTE: If you do not receive the confirmation email, please check whether the message has been caught by your Spam filter, as has often been the case.
  7. Is my information secure?
  8. Yes. The information you provide during entry submission (such as names, phone numbers and email addresses) is used by the Festival solely for the purpose of creating entries. It will not be used for any other purpose, nor shared with or sold to a third party. The information you enter in regards to payment through PayPal (such as credit card or debit card information) is not seen by the Festival. PayPal does not share this information with the Festival or any other business or organization. For more information about PayPal's security and privacy policies, visit their website.
  9. What if I forget my Sign In information?
  10. In the Sign In area, click 'Forget Your Sign In Information?'. The system will display a page with the same title. If you have forgotten your username, select Username, then enter your email address. The system will display your username. If you have forgotten your password, select Password, then enter your username or email address. The system will tell you that a new password has been generated and emailed to your email address on file. Go to your email account, open the email message the system sent to you, read the directions, and click on the link within that message.
  11. How do I change my password?
  12. To change your password, go the My Entry Forms page and select Edit Contact Info. Look towards the bottom of the page and you will see a section called Edit Password.

    Working with Entries

    1. What are the general steps in creating an entry?
    2. After signing in with your username and password, there are six general steps in creating an entry:
      1. On the My Entry Forms page, select Teacher Info to enter information about a teacher, unless you are a teacher and have already entered this info during website registration. With each entry you create, the system re-displays the teacher information and contact information. You can edit these on an entry form at any time.
      2. Select New Entry Form, then select one of the four types of entry forms: Music; Speech Arts; Dance (Solos, etc.); and Dance Group.
      3. Complete the entry form, then click Save this Info at the bottom of the entry form.
      4. On the My Entry Forms page, you can view, edit, or delete any entry prior to submission. When you are ready to submit one or more entries, select Click here to submit now.
      5. On the Submit Entries page, select the type of payment you wish to make, then click Submit and Pay.
      6. Proceed to payment. If you pay by credit card or debit card, PayPal will send you confirmation of the transaction to your email account. If you pay by cheque, the system will ask you to print a receipt (you will see a Printer icon beside the word Receipt). You can then mail a copy of your receipt with your cheque to the address provided, or deliver it in person to the same address (The UPS Store on 18th Street, Brandon).
    3. How long will this take?
    4. For a new user such as a parent entering their child in two or three Festival classes, submitting the entries should take about ten minutes.
    5. How do I print a page of info such as the Fees table?
    6. To print a particular page of information such as the Fees table, use the print function in your browser. It may be located in the menu bar of your browser at the top of your screen, and it is often found in a File drop-down menu. You can also try pressing and holding the Command key and typing P for print.
    7. How do I start creating an entry?
    8. After signing in with your username and password, the system displays the page called My Entry Forms. Select New Entry Form. The system then displays the New Entry Form page. Select one of the four forms available: Music; Speech Arts; Dance (Solos etc.); and Dance Group. Click Start. Fill out the form and click Save this Info at the bottom of the form. The system re-displays the My Entry Forms page, and you will see the new entry in the list.
    9. What is an Entry ID number?
    10. The system assigns an Entry ID number to each entry you create. In the section called My Receipts on the My Entry Forms page, you can click on the ID number to see a summary for that entry. The ID number also appears on the Submit Entries page. You can place your cursor over the ID number to see a description of that entry. The ID number enables the Festival to track entries for accounting purposes, and to contact you if there are questions about your entry form.
    11. On the Music entry form, can I jump to a section of classes?
    12. Yes. Click on the Class Number drop-down menu, type the letter that begins the class number, and the system will jump to the classes beginning with that letter.
    13. Can I hide the sample on an entry form?
    14. Yes. Click Hide Sample which is directly to the right of the heading Sample Entry Form. To re-display the sample, click Show Sample.
    15. How do I view or edit the actual entry form I have filled out?
    16. If you are not currently viewing your list of entries, select View Entries & Receipts. The system displays the My Entry Forms page. Find the entry in the list that you want to view or edit, and click the Pencil icon in the Edit column. You can edit an entry form before it is submitted, but not after it is submitted.
    17. How do I view or print a summary of the entry form I have filled out?
    18. If you are not currently viewing your list of entries, select View Entries & Receipts. The system displays the My Entry Forms page. Find the entry you want to view or print, and click the Printer icon in the Print column. The system displays a summary of the entry form. To print the summary, use the print function in your browser. It may be located in the menu bar of your browser at the top of your screen, or in a drop-down menu under File. You can also try pressing and holding the Command key and typing P for print.
    19. What does the yellow yield sign mean?
    20. On the My Entry Forms page, the yellow yield sign indicates the information for that particular entry is incomplete. Place your cursor over the yield sign to see details. To edit the form, click the Pencil icon in the Edit column.
    21. What do 'Ready' and 'Complete' mean?
    22. On the My Entry Forms page, in the column titled Submitted?, the word Ready means the entry form is ready to be submitted. The word Complete means the entry form has already been submitted. Completed (submitted) entries are also summarized in the section My Receipts below the My Entry Forms list.
    23. How do I delete an entry form?
    24. On the My Entry Forms page, find the entry you want to delete, and click the X icon in the Delete column. You can delete an entry form before it is submitted but not after it is submitted.
    25. How do I submit an entry form?
    26. On the My Entry Forms page, the system will tell you at the top of the entries list if you have an entry or entries ready for submission. Select Click here to submit now. The system then displays the Submit Entries page. Review the entries, select the payment type, and click Submit and Pay.

      Payment

      1. How do I pay by credit card?
      2. On the Submit Entries page, you have the option of selecting to pay by credit card or debit card, or by cheque. Select credit card or debit card, then click Submit and Pay. The system displays an entry submission list to confirm your intentions to proceed. Click Buy Now. The system takes you to PayPal. If you already have a PayPal account, enter your PayPal password and proceed. If you do not have PayPal account, click the line that asks Don't have a PayPal account?. PayPal will allow you to pay as a guest. You do not have to create a PayPal account. Enter your credit card information and proceed. After you submit your payment, PayPal will display a receipt number and send you payment confirmation by email. The transaction will appear on your statement as PayPal 'BRANDONFEST'. Click the line that states Return to the Brandon Festival of the Arts.
      3. How do I pay by debit card?
      4. PLEASE NOTE: PayPal requires that a debit card have an expiry date and a security code on the back of the debit card. If the debit card does not have one or both of these, you cannot use the debit card for payment. On the Submit Entries page, you have the option of selecting to pay by credit card or debit card, or by cheque. Select by credit card or debit card, and click Submit and Pay. The system displays an entry submissions list to confirm your intentions to proceed. Click Buy Now. The system takes you to PayPal. If you already have a PayPal account, enter your PayPal password and proceed. If you do not have a PayPal account, click the line that asks Don't have a PayPal account?. PayPal will allow you to pay as a guest. You do not have to create a PayPal account. Enter your debit card information and proceed. After you submit your payment, PayPal will display a receipt number and send you payment confirmation by email. The transaction will appear on your statement as PayPal 'BRANDONFEST'. Click the line that states 'Return to the Brandon Festival of the Arts'.
      5. How do I pay by cheque?
      6. On the Submit Entries page, you have the option of selecting to pay by credit card or debit card, or by cheque. Select cheque, then click Submit and Pay. The system displays the page called Entries Submissions: Complete. Review the list of completed entries. To print an invoice/receipt, click the Printer icon. Write the ID numbers for the entries on your cheque. Mail your cheque and a copy of the invoice/receipt to Brandon Festival of the Arts Inc., Office 130, 100-1300 18th Street, Brandon, Manitoba, R7A 6X7, postmarked by November 2, 2013. You may also deliver your cheque and invoice/receipt in person to the same address at The UPS Store, Keystone Village, 100-1300 18th Street, Brandon, by November 7, 2013.
      7. What is a Transaction ID number?
      8. A Transaction ID number appears in the section called My Receipts on the My Entry Forms page. The system assigns a Transaction ID to each entry that is submitted. You can click on the Transaction ID number to see an invoice/receipt for the submitted entry. The Transaction ID number enables the Festival to track entries for accounting purposes.

        Contact

        1. Who can I email if I have a question?
        2. If you have a question, please use the contact form to email us or directly email brandonfestivalofthearts@gmail.com.